Last Updated: April 12, 2025
At Joe Water ("we," "us," or "our"), we and our franchisees are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website (joewater.com), submit lead forms, or engage with our franchisees, including through text messaging (SMS). By using our services, you agree to the practices described in this policy.
We collect the following types of information:
We collect this information directly from you (e.g., through forms), automatically (e.g., via cookies), or from franchisees when they share lead data with us.
We use your information to:
For SMS messaging, we use your phone number only for purposes you've consented to, such as sending franchisee offers or appointment reminders.
To receive SMS messages from us or our franchisees, you must opt in by:
After opting in, you'll receive a confirmation message asking you to reply "YES" to verify your consent. We'll only send messages for the purposes you agreed to, such as franchisee promotions or service updates.
You can opt out at any time by texting "STOP" to our number or following unsubscribe instructions in our messages. We'll process your opt-out request immediately.
We share your information as follows:
We do not share your phone number with third parties for their marketing purposes without your explicit consent.
Depending on where you live, you may have rights under privacy laws like the California Consumer Privacy Act (CCPA) or General Data Protection Regulation (GDPR), including:
To exercise these rights, contact us at [email protected]. We'll respond within the timeframes required by law.
You can stop receiving SMS messages by texting "STOP" to our number or clicking the unsubscribe link in our messages. Franchisees are required to honor opt-out requests promptly.
We use industry-standard safeguards, such as encryption and secure servers, to protect your information. Our franchisees are required to implement similar measures to secure your contact details, including during SMS communications. While we strive to protect your data, no system is completely secure, and we cannot guarantee absolute security.
Our franchisees act as data processors under our direction and are bound by agreements to comply with this policy, A2P messaging standards, and privacy laws. They may only use your contact information to respond to your inquiries or provide services you've requested.
We use cookies and similar technologies to enhance your website experience, analyze usage, and deliver personalized content. You can manage cookie preferences through your browser settings. For details, see our Cookie Policy (joewater.com/cookie-policy).
We comply with applicable privacy laws, including the Telephone Consumer Protection Act (TCPA), CCPA, GDPR, and CTIA Messaging Principles for A2P messaging. Our SMS campaigns are registered with The Campaign Registry to ensure transparency and compliance.
Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have such data, contact us at [email protected].
If you're outside the United States, your information may be transferred to and processed in the U.S., where our servers are located. We ensure appropriate safeguards for cross-border data transfers, as required by laws like GDPR.
We may update this policy to reflect changes in our practices or legal requirements. We'll post updates on our website and notify you as required. Please review this policy periodically.
For questions, concerns, or to exercise your privacy rights, contact us at:
Email: [email protected]
Address: 5084 28th PL SW, Naples, FL 34116
This Privacy Policy is available at joewater.com/privacy and linked in our lead forms and SMS messages for your convenience.